Ability to Execute

The ability to master all phases of a performance management initiative in all its aspects is critical in meeting success. For Keyrus, that ability translates into the capability to provide end-to-end services, from business case articulation and project strategy to solution continuity, including all analysis, design, development and testing phases in an integrated way.

This approach implies one single contact throughout the initiative, a guardian of the quality of the various translation steps occurring in the solution development lifecycle. Such ability requires strong business knowledge and organizational expertise in order to guide our customers to bridge the gap between business and IT teams, and to facilitate the set-up of the appropriate organization to manage performance.

KEYRUS’ APPROACH TO PERFORMANCE MANAGEMENT

Keyrus has formalized its approach to performance management into a proven methodology. Mainly built on best practices, Keyrus combines its profound experience, existing procedures and best practices acquired through the years. This 7-steps process embraces all the specialist tools and approaches that we have at hand, together with ‘hands-on’ experienced people, all essential to accelerate any change initiative. At the end of the road, we deliver a crystal clear view on organisations’ corporate business and performance.

At Keyrus, we know our customers’ industries and markets and the challenges they face in the different departments of the organisation, at different levels of management. Keyrus leverages its in-depth and profound cross-industrial experience to guarantee suitable, innovative and efficient performance management solutions.

Keyrus’ structured approach ensures our customers a streamlined project process, delivery and success. Thanks to its flexible and scalable design, our approach is the suitable foundation for any type, size or complexity of project and/or organization, which can be tailored to specific circumstances and expectations. As we understand your business, we help our customers to make the best choice to accelerate business, intelligence and performance.

Rather than being a new project management framework, our approach focuses on the core activities and deliverables required to initiate, design and implement performance management solutions from an end-to-end perspective, capitalizing on our expertise and lessons learnt gained in numerous assignments.

Our methodology is driven by the following objectives:

• Increase the quality level of the deliverables and ensure the consistent usage of best practices throughout the Keyrus group.
• Execute client assignments and deliver solutions with the best quality/time/budget ratios.
• Improve the quality of project planning and estimates upfront, guaranteeing the right resources, the right budget and timeline from the early initiation.
• Give each project all chances of success from the earliest stages of its lifecycle.
• Improve the capitalization of knowledge gained through our assignments.  

PROJECT GOVERNANCE

For every project that Keyrus undertakes, a dedicated engagement manager guards our close partnership with the customer. Throughout the entire lifecycle of the project, a clear focus is maintained on:

• quality of delivery: quality assurance, warranted through regular reviews by peers and internal follow-up and review processes.
• acceptance: a phased acceptance procedure, ensuring internal acceptance by Keyrus before delivery to and formal acceptance by the client.
• scope, time and budget: clearly defined and documented through impact analysis before taking a joint decision.
• risks and issues: continuous logging of risks and issues assessed and reported proactively, whereas mitigation actions are defined and applied.
• communication: regular communication between all parties involved, from both the customer and the Keyrus side, guaranteed to be transparent, complete and timely.

Together with our project methodology, our project governance practices, based on PMBOK (Project Management Body of Knowledge by Project Management Institute), contribute to ensure the timely delivery, on scope and within budget, of our assignments.

QUALITY MANAGEMENT

Keyrus considers quality management as a cornerstone of improvement and tactical programs. The main drivers that lay at the foundation of Keyrus’ quality management approach are:

• customer satisfaction, mainly materialized by meeting clients’ expectations in terms of requirements, reliability, quality, costs and timing.
• organisational optimisation, follow-up and management of operational activities.
• increased performance through a better efficiency in the delivery of our services.
• reinforced position in a competitive market.
• increased added-value of our services.
• Easy access to secure near-shore and off-shore facilities.

Keyrus has defined five pillars on which to act to secure and improve the quality of delivery.